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Frequently Asked Questions (FAQ's)
- Contact Us
- E-mail: customersupport@vanguardproshop.com
- Need Help Placing an Order?
- Would you like someone to help you place your order? Please e-mail us or call us! We will either respond with instructions to help you complete your order online OR schedule a call to place the order over the phone.
- Returns & Exchanges
- If you should need to return or exchange item(s) purchased from our online pro shop, please contact customersupport@vanguardproshop.com .
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- Items that have not been customized or embroidered may be returned or exchanged within 60 days of purchase. Please follow the instructions below or contact us at the email above.
- For all customized or logo’d items, Vanguard will not accept returns or exchanges. Items ordered with logos are FINAL SALE.
- Returned/Exchanged merchandise must be returned with original tags, unworn, unwashed and unaltered. Shoes must be returned unworn in their original box. Shoe box fees are charged when footwear is returned in a damaged shoe box or without the original shoe box.
- The cost of shipping is not refundable. All merchandise has a built in shipping cost.
- Sale items are final sale.
- For all returns relating to a faulty product or incorrect shipment, Vanguard will demand credit from the vendor at fault so that the customer, the organization, and Vanguard will not have to bear the costs of a faulty product that is returned.
- The Club/Vanguard has the right to refuse any returns/exchanges after 60 days of purchase.
- The cost of shipping has been included in the final price of each item. As a result you will NOT have to pay a “Shipping Charge” during your checkout.
- Orders with more than one brand will have more than one shipment. It is also possible that items from one brand on the same order may ship separately.
- Ground shipping is the only shipping method at this time.
